Tata dealer not allowed to sell Safari; booking amount stuck

 Tata dealer not allowed to sell Safari; booking amount stuck

This post is to get a few help and recommendation from you all.

I booked a Safari XZA+ from the TATA supplier My DSM, Kurla in Mumbai in April. I paid an preliminary reserving quantity and became informed that the transport could take place round 10th June. I started out following up for the chassis allocation around 1st June and toward the date of shipping the transport date changed into moved and kept moving ahead each one week. In early July I were given a call from My DSM Kurla to pay some deposit quantity with a view to relaxed a automobile. Hesitatingly I gave some deposit amount (big mistake) for which I received the receipts. All this even as the provider stored refusing to give very last shipping date on mail - all verbal communications which have been in no way commemorated.

In the end round 10th July after a great deal wait, I determined to write emails to the organisation and additionally tweeted to Ratan Tata citing a default of price. Sooner or later things commenced transferring and i received some mail conversation and a call from the employer - no final date of delivery but.

Whilst not on time deliveries are a norm, it's now not wherein I want your help. Once I spoke to the employer legit, he informed me that My DSM is not authorized to sell a Tata Safari as he has some budget crunch at his cease. And he is making an attempt to supply me a Safari from another dealer. This spooked me out - no longer positive why however it did. Can be the dearth of transparency or the outright lies that the provider saved telling me.

On account that this piece of data, I been have insisting on money back or a mail from a reliable Tata automobiles electronic mail id that what My DSM is doing is an allowed exercise and all future commitments of return/carrier might be honored. My fear is in case the Safari i get develops issues right on the outset and needs to be again, My DSM can't do jack. The dealer from which he has sold the auto wouldn't be able to help me either and that i can be caught with a lemon for existence.

What would be the your view here? What might you do - insist on a reimbursement or take the car if Tata's confirm on mail that each one's first-class with this practice? IMO, this feels like a compliance issue for which heads ought to position if it receives stuck in audit - its some thing which could occur inside the organizations wherein i've worked. Now not sure how robust Tata's compliance practices are.

Looking forward to a few assist here.

Regrettably this were given escalated to a complete fraud from Tata motors & its supplier DSM autos, Kurla, Mumbai.

DSM as I had stated is not authorized to take bookings of Safari as in line with TM (Tata automobiles) suggestions however they went ahead and took my reserving. They have been to carrier my reserving by buying the car from some other provider with out sincerely informing me of this association. Whether or not it turned into mal aim or sheer lack of ability to control their coins flows, they couldn't offer me with a vehicle within the committed timelines and now have gone absent with my preliminary deposit quantity. DSM hasn't refunded my amount yet and does not appear like they intend to.

Why I think Tata motors is also involved in this - nicely this arrangement of inter supplier vehicle transfer would not have gone left out via TM infact they could have actively recommended this. In any case, for a collection that prides itself on propriety, that is gaping compliance and integrity difficulty.

I'm taking into account sending a criminal note to DSM and TM. In all this i'm hoping i'm able to salvage some of my money. TM requested me to transfer my booking to another dealer so that i can get my car sooner. Now i'm not even certain I need to do this and ever buy a Tata automobile - a enterprise which makes you grovel to your very own money believe what could they do if there may be some problem with my car. They will at once wash their fingers off the problem.

Lesson learnt for me and hopefully others will assume twice before doing a transaction with Tata cars & DSM, Kurla.

You may observe that the booking is for a Tata Harrier - that's what I had booked in advance however then asked them to change it to Safari. They in no way sent a booking receipt for Safari besides for a whatsapp confirmation. Now I understand why they didn't ship a revised booking for Safari - they had been just no longer authorized to sell it:

An replace to this saga.

No longer honestly an replace because the needle hasn't moved in any respect. The provider has refused to go back my money and after a couple of tweets tagging a couple of Tata handles along with Mr Ratan Tata himself, I nonetheless don't have my money again.

TM had eliminated the dealer from its internet site some days back because of impropriety however the provider is back at the website as a licensed dealer. And there may be no point out at all that the supplier is not allowed to sell Tata Safari. So it seems that the reward of defrauding a customer is reinstatement of your dealership - well achieved TATA. For a group that prides itself on integrity, that is a actual low. Human beings in Mumbai seeking to make a buy from my DSM - please be aware. People searching to shop for a vehicle from TATA - please be aware as well!

What's subsequent for me? Properly for starters no TATA automobile for me ever once more. , sending a felony observe to the supplier. 1/3, hold to create a noise on social and local media. Let's have a look at in which this leads.